FAQ

Do you accept returns or exchanges?

Yes, we are happy to return or exchange any unworn jewellery purchased through our site, within 30 days of purchase, excluding shipping costs. All returns must be received by Keltie Leanne Designs prior to a refund being issued. Product exchanges may be subject to shipping charges. Please note that we are not responsible for lost or damaged returns or exchanges.

Do you offer repairs?

We will be glad to repair any of our pieces that have broken through normal wear, during the first 3 months after purchase. After 3 months, we still offer repairs on our designs, though a repair fee may apply depending on the nature of the work required. Please contact us at info@keltieleannedesigns.com to arrange repairs and for further information. Shipping costs are the responsibility of the customer.

What materials are your jewellery components made from?

All clasps and earring hooks are made from either gold-fill or sterling silver, unless otherwise indicated.

What is gold-fill? What is gold vermeil?

Gold-fill is a layer of gold that has been bonded through heat and pressure to another metal (usually brass) and is at least 1/20th or 5% of the total weight. Gold-fill is 50-100,000 (!) times thicker than gold-plating.

Gold vermeil is gold that has been applied to sterling silver.

Do you do offer wholesale for retailers interested in carrying your line?

We'd love to hear from you - please contact us at info@keltieleannedesigns.com

What are your costs for shipping?

Within Canada - Expedited Ground Shipping - $10 

International - to USA - Air Mail - $18